Tech Support Channels
A 60–Minute Response Guarantee
All your assistance requests will be replied to within maximum 1 hour after the support ticket or e–mail has been submitted. If your case needs further assistance from a server administrator, we will direct the support ticket or the email to the person in charge, in a timely manner and we will leave a comment to let you know that more time will be needed for arriving at the optimal solution. If you make use of the Admin Services package, any of the tasks included there will be completed whenever you wish.
An Excellent Customer Service
If you require assistance working with the Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server for you, do get in touch with the help desk support team anytime through the ticketing system. What’s more, in case you require assistance managing your dedicated server, you can make use of our Admin Services package, that includes weekly Operating System updates, installation and problem troubleshooting services, server monitoring and restarting procedures, data backup hard disk drive space, etcetera.
A User–Friendly Help Area
Our Control Panel was pre–installed for every Linux dedicated hosting server. Among its functions is a rather useful integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most educational articles also video versions which demonstrate all the tasks that you can carry out in a very illustrative manner. You can find the how–to articles and the video tutorials in the upper right corner of each section of the hosting Control Panel.