1 hour ticket response
Timeliness is our primary responsibility and that is why we have a team of professional customer service technicians who are eager to provide a fast reply to any question that you might possibly have. Just post your customer support ticket from your Control Panel and we’ll reply back to you within sixty minutes at the latest. In fact, we strive hard and aim for a 20–minute helpdesk ticket response time.
A First–Rate Customer Service
Our help desk staff members possess immense experience in the Linux cloud web hosting arena and are capable enough to offer a prompt solution to your problem. If, however, the case at hand is not within the competence of a client support engineer, the client support ticket will be forwarded to a programmer or administrator for further assistance.
A User–Friendly Help Center Section
Included in the Control Panel is an easy–to–navigate Help Center section, which offers a variety of sources of information. You can browse through a routinely updated knowledge base offering web hosting account management articles and website administration articles, watch our how–to video tutorials or have a look at the F.A.Q. database.