The accessibility to the customer and technical support that a cloud web hosting company provides can tell you a lot for the services they provide as well. In case you can use just email messages or tickets, you have most likely found a reseller not the website hosting supplier. When this is the case, you may have to wait for a few days so as to get a problem resolved as your reseller may not be checking their communication regularly or they may have to get hold of the true web hosting company for additional help. If the provider provides you with several ways of communication with fast response time which are available at any moment, they are almost certainly the top provider, not a reseller. Therefore you'll enjoy well-timed assistance and excellent support since they'll have instant access to the servers where your account will be created. No matter what the trouble - technical or sales, it's generally much better to get hold of your hosting company right away through your preferred method of communication.