A ticketing system is the most widespread channel of correspondence that hosting providers offer to their customers. It is usually part of the billing account and is the best way to solve a problem that takes some time to investigate or that needs to be forwarded to a server admin. In this way, all responses given by either party will be kept in one and the same location in the event that somebody else needs to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you will have to log in and out of at least 2 accounts to execute a certain task or to get in touch with the company’s client service team. If you desire to manage a number of domains and each one of them is hosted in its very own account, you will have to use even more accounts simultaneously. Furthermore, it can take a significant period of time for the hosting provider to answer your ticket request.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from our company, you will never need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket whilst you are browsing through your files or configuring different settings. The ticketing system is being strictly monitored 24-7 by our client care team representatives and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to obtain assistance. In contrast to some other hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you need and request information in regard to any technical or billing issue. Furthermore, you can read a collection of educative articles, which will help you solve the commonest challenges yourself.