A ticketing system is the most widespread channel of correspondence that hosting providers offer to their customers. It is usually part of the billing account and is the best way to solve a problem that takes some time to investigate or that needs to be forwarded to a server admin. In this way, all responses given by either party will be kept in one and the same location in the event that somebody else needs to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you will have to log in and out of at least 2 accounts to execute a certain task or to get in touch with the company’s client service team. If you desire to manage a number of domains and each one of them is hosted in its very own account, you will have to use even more accounts simultaneously. Furthermore, it can take a significant period of time for the hosting provider to answer your ticket request.