A live chat is a real-time method of communication between a website hosting supplier's support crew and its customers. It is a very efficient method to get some information about the website hosting services or get some issue resolved since you're talking to a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the reduced possibility of mistakes at the time you exchange info such as usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you're able to do something else entirely while the agent examines the issue in question. Furthermore, you are able to join a live chat room from any computer which is connected to the web, avoiding the phone costs that you'll have to pay if you're calling to a different country.
Live Chat Support in Cloud Web Hosting
We supply a live chat assistance service for all Linux cloud web hosting that we offer and we can assist you with almost everything in real time. If you don't have an account with us yet, we will be able to provide you with more details about the packages so as to help you to choose the most suitable plan. If you are a current client, we are able to assist you with any general or billing issue as well as with a number of common technical troubles, for instance an e-mail address setup in a desktop email client. When you can't call us for some reason or you are in some country where we do not have a local phone number, our live chat is the best way to get in touch with us. Needless to say, some troubles require longer time to investigate and test, therefore you will need to open a support ticket to our technicians, however, we are able to save you time and assist you with various troubles on the chat.