If you ever have any queries associated with your hosting package or if you experience a problem with your websites, you will need to get in touch with the web hosting provider’s customer support team. It may not matter how soon they will reply if you have a question of a generic nature, but a problem like an ill-implemented web app update, for example, may result in your site becoming damaged or inaccessible on the World Wide Web. And the longer you wait for the support team to help you out, the longer the website will be down. If you offer services or goods online, any outage will influence your website in a harmful way and you can lose existing or prospective visitors. Lots of web hosting providers, particularly resellers, handle support tickets and emails within twenty four hours, but in the Internet world that is much too long, as clients will hardly ever go back to a website that is not working properly for an extended span of time.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reaction time for any client support ticket that you open or any email that you write is just one hour, even in case you contact us during weekends and public holidays. Irrespective of the nature of your enquiry or problem, we will help you straight away and will supply you with the necessary info to sort out any problem with your websites. The actual reaction time normally does not exceed 15-20 minutes, which goes to say that you can just forget about waiting around for hours on end to get a problem solved or what’s even worse – waiting around all day only to obtain a reply that more info is necessary whilst nothing’s solved. We’ll give you assistance in a well-timed fashion as we understand how expensive time can be in the dynamic electronic realm. The 60-minute response guarantee applies to any technical or billing question that you might have with regards to our Linux cloud web hosting.