In the event that you've ever had a cloud web hosting account in the past or you have dealt with any kind of online service, you are probably aware from personal experience that for a lot of things it's better to speak with a live person over the phone instead of exchange tickets or emails. If you'd like to know more about a specific service before you buy it or if something small-scale has to be done, for instance, it will be much easier and quicker to get it done real-time. When you're given the option to speak with representatives over the phone, it is very likely that you are using the services of a real website hosting supplier, not just a reseller. The level of support that you'll get over the telephone may differ between different suppliers - from standard matters to experienced tech support. Usually most providers offer pre-sales assistance and first level phone support, while more complicated tech matters are resolved through e-mail and / or tickets.
Phone Support in Cloud Web Hosting
We believe that the option to consult with a live representative is very important, that's why we have three support lines all around the world (USA, UK and Australia) and you will be able to get in touch with us on the phone for fourteen hours a day. If you consider obtaining one of our Linux cloud web hosting, for example, you will be able to give us a call and find more about our solutions before placing your order so as to make sure that we do cover all system requirements for your sites. Following your order, you'll be able to get in touch with us about any kind of sales and billing issues you may have, or get any general or basic tech info that you need. We have tried to find the perfect balance between phone and ticket support, so for solely technical issues you'll have to use our ticketing system, which will help you track the communication along with any new developments in the resolution of your issue.